Contact Us
Questions, feedback, or need help with your order? We’re here for you.
If you couldn’t find your answer on our information pages or need further assistance, feel free to reach out to us at support@petsamuse.com.
To help us assist you faster, please include your name, contact number, and city. For after-sales support, sharing product photos will speed up the process.
Customer Support Hours
- Monday – Friday: 9:00 AM to 5:00 PM
- Saturday: 10:00 AM to 6:00 PM
- Sunday: Closed
Frequently Asked Questions
Q: How long will it take to receive my order?
A: Orders are usually processed within 3–7 business days before shipping. Once dispatched, delivery typically takes 14–30 days depending on your location. We always do our best to get your order to you as quickly as possible.
Q: What is your return policy?
A: Once we receive your returned item and verify its condition, we will process your return or exchange. Please allow up to 14 days for processing after we receive your item.
Q: How can I contact you about my order?
A: You can email us anytime at support@petsamuse.com or use the contact form on this page. Our team will get back to you as soon as possible.
💛 We’re here to help
At Petsamuse, your experience matters to us—because happy pets start with happy pet parents. 🐶🐾