FAQ

GENERAL QUESTIONS

What is the status of my order?
Once your order is placed, you’ll receive a confirmation email with tracking details so you can follow your order every step of the way.

Can I change my order?
We can update your order only before it has been processed for shipping. Once it enters “preparing for shipping” or beyond, changes are no longer possible.

PAYMENT

What payment methods do you accept?
We accept secure payments via PayPal and all major credit cards including Visa, MasterCard, American Express, and Discover.

Which currency will I be charged in?
All payments are processed in USD. If your card uses a different currency, your bank will automatically convert it at their current exchange rate.

Do you offer installment payments?
Yes, we offer flexible 3-part payment options where available at checkout.

SHIPPING

Where do you ship?
We proudly ship worldwide, including the USA, Europe, Asia, and more.

How long does it take to ship my order?
Orders are typically processed within 3–7 business days. Delivery time depends on your location and selected shipping method.

How can I track my package?
You’ll receive a tracking link via email as soon as your order is confirmed, so you can monitor your delivery in real-time.

What if I’m not home during delivery?
If you’re unavailable, the courier may attempt redelivery or contact you to reschedule. In some cases, you may need to collect your package from a nearby facility.

RETURNS & EXCHANGES

Do you accept returns?
Yes, we accept returns under the following conditions:

  • Item must be purchased from Petsamuse
  • Item must be unused and in original condition
  • Request must be made within 30 days of delivery

To initiate a return, simply contact our support team.

Can I exchange an item?
Yes, exchanges are available under the same conditions as returns. Just mention your preferred replacement when contacting support.

Are returns free?
Return shipping may be free in certain cases. If the return is not due to an error on our side, the return shipping cost may be deducted from your refund.

How long does it take to process a return?
Once we receive your return, it will be reviewed within 30 days. After approval, your refund, exchange, or store credit will be processed promptly.

Still need help?

If you have any questions, feel free to reach out to us at support@petsamuse.com—we’re always happy to help 🐾